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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Frank Reynolds

Frank Reynolds

November 12, 2024

5  out of  5
rating by Frank Reynolds
"Couldn't be happier with the process of switching to State Farm. Jess Burnett has been incredible -- she is kind, supportive, and extremely informed. She helped make the transition a breeze, and we're extremely confident in the decision — in large part thanks to her help!"
We responded:
"Thanks for the glowing review, Frank! Jess is awesome and we are very lucky to have her! Glad to hear you had such a great experience with her! We appreciate your business very much! "
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Shyanne Lanahan

October 11, 2024

5  out of  5
rating by Shyanne Lanahan
"John Stephens office, specifically Carol who works here, has been AMAZING with adding, updating, canceling, all different types of policies for myself and my husband. Any questions I've had, she's answered or called me back with answers. We won't ever be insured anywhere else. Amazing service and personable people."
We responded:
"Aww, thank you, Shyanne! It means a lot to us when people recognize and appreciate the efforts we take to provide the best possible insurance experience! Thank you for taking the time to leave us a review! "
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John M.

October 2, 2024

5  out of  5
rating by John M.
"Jessica Burnett of this diligently the time to consider our needs and find the right coverage for us. Excellent service."
We responded:
"Thanks, John! Everyone's insurance needs are different so we like to make sure whatever recommendation we provide is appropriate for your personal situation. Jessica won't steer you wrong! "
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John Manry

September 28, 2024

5  out of  5
rating by John Manry
"Jessica was helpful and patient as we walked through home and auto insurance options."
We responded:
"We are very lucky to have Jessica here at John Stephens State Farm Agency! Thanks for taking time to leave a review. She will appreciate the shout-out! "
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Lisa Stickline

September 23, 2024

5  out of  5
rating by Lisa Stickline
"Always helpful, professional and super friendly."
We responded:
"Thank you for the kind words! We try to make sure our clients have the best insurance experience possible! "
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David Jones

September 10, 2024

5  out of  5
rating by David Jones
"Top notch agency! You will not find any better service guaranteed. John and his staff go above and beyond for customers to fit their specific needs. Highly recommended!"
We responded:
"Thanks, Dave! Very much appreciate your continued business and trust in my agency! "
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Mike Dachino

September 7, 2024

5  out of  5
rating by Mike Dachino
"Always extremely helpful and easy to work with!"
We responded:
"Thanks, Mike! We know insurance can sometimes be frustrating and we certainly strive to provide the best experience for our clients! I appreciate you taking a minute to post your review! "
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William Martin

September 5, 2024

5  out of  5
rating by William Martin
"Carol is awesome!"
We responded:
"We agree! We think every insurance agency should have a "Carol"! We consider ourselves very lucky to have THE Carol!"
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Derek D'Achino

September 5, 2024

5  out of  5
rating by Derek D'Achino
"Everyone is very professional at this office and very confident on what they know and tell me"
We responded:
"Thank you for the kind words, Derek! We appreciate your business and the continued trust you have in our office! "
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Billy Haywood

September 4, 2024

5  out of  5
rating by Billy Haywood
"I was really impressed with Carol,she was really professional, hardworking and funny,it was a pleasure doing business with this branch."
We responded:
"Thanks so much for taking the time to leave a review, Billy! I am very lucky to have Carol working with me to help take such good care of our clients! She truly is professional, hardworking and she certainly THINKS she is funny! Haha :) We appreciate you trusting us with your insurance needs! "
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1994admiralblueZR1

July 26, 2024

5  out of  5
rating by 1994admiralblueZR1
"I’ve had State Farm my whole life. Been with John for 4 years since I moved to Jarrettsville Md. super service. Zero issues. Thank you!!!"
We responded:
"Thank you for taking the time to share your insurance experience with our office! We appreciate the kind words very much! "
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Loraine

July 24, 2024

5  out of  5
rating by Loraine
"I spoke with Carol first who assisted me with issues on 2 of our vehicles. Then I had to call back & spoke with John who explained everything to me on having the claims submitted & how to get it moving. He transferred me to the claims area which there was a 5-10 minute hold time. He texted me to let me know until a claims rep came on the line. John & his staff were really professional, friendly & very helpful. Thank you!"
We responded:
"Thank you so much for taking some time to post this review, Loraine! We are here to help make sure the claims process goes smoothly! "
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Sue Riecke

July 15, 2024

5  out of  5
rating by Sue Riecke
"I have been with John Stephens office for many years. My experience when contacting their office has always been positive. They are always attentive and go above and beyond to help you. I am giving a shout out to Carol who has been Awesome to work with on my recent inquiries."
We responded:
"Thank you, Sue! We appreciate your continued trust in our agency! I'm glad you had a chance to work with Carol; she's fantastic! "
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Tiffany Burk

July 12, 2024

5  out of  5
rating by Tiffany Burk
"John Stephens and his staff are amazing! They are always so helpful, patient and such a joy to deal with. They always go above and beyond to help!"
We responded:
"We appreciate your business very much, Tiffany! Glad to hear we have provided you with a positive insurance experience! "
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Jonathan Braun

July 10, 2024

5  out of  5
rating by Jonathan Braun
"The John Stevens agency is great! The best local insurance agency in the areas. Highly recommend."
We responded:
"Thanks, Jonathan! We certainly agree! "
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Carol ONeill

June 4, 2024

5  out of  5
rating by Carol ONeill
"Great agent and spectacular service"
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Ricky Deiterich

May 21, 2024

5  out of  5
rating by Ricky Deiterich
"Carol is fantastic to deal with and goes out of her way to help"
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robin cummings

May 21, 2024

5  out of  5
rating by robin cummings
"They are always prompt with relaying information on your accounts"
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Roy G

January 23, 2024

5  out of  5
rating by Roy G
"I have been with John at State Farm in Jarrettsville MD for years now and I am very happy with the service and the fair prices on car insurance ! Today I spoke with Amber who answered all my questions and gave me prices on my truck insurance ! I recommend them to all my family and friends!!! Glen Glass - Aberdeen"
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Jessica Burnett

November 3, 2023

5  out of  5
rating by Jessica Burnett
"People are very nice and go out of way to help."
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Robin Willard

April 18, 2023

5  out of  5
rating by Robin Willard
"Very friendly and helpful. I would highly recommend them."
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David Burnett

March 24, 2023

5  out of  5
rating by David Burnett
"The agents seam to really care and they saved me about $1200 a year!"
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Rachel Plitnick

March 23, 2023

5  out of  5
rating by Rachel Plitnick
"John and his team are superstars. It’s clear they are dedicated to their clients and strive to be the best they can be in their industry."
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Crystal Deiterich

March 23, 2023

5  out of  5
rating by Crystal Deiterich
"Appreciate all the help with questions as they have come up recently for my family."
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jason wright

March 23, 2023

5  out of  5
rating by jason wright
"Very professional, worked out many different price quotes for me. We found exactly what would work best and went with it. I'm very happy with the service."